Terms and conditions
1Nature of the service
The user acknowledges that the ISE Salud program is a wellness complement and not a medicine. This product does not in itself claim to diagnose, treat, cure or prevent any illness independently of a professional protocol; it is indicated only under the supervision of a healthcare professional.
2User's responsibility
The user declares that the health information provided is truthful. It is the user's responsibility to inform a physician before starting the ISE Salud protocol, especially if they have pre-existing conditions, take medication or are undergoing other treatments.
3Limitation of liability
Instituto ISE Salud is not liable for adverse applications arising from the user's omission of relevant information or from use of the service contrary to the instructions.
4Purchasing plans and add-ons
ISE Salud is a program of Buro ARKA Inc., a corporation registered in the State of Delaware, United States of America, with Employer Identification Number (EIN) 36-5016120 and registered address at 1931 NW 150th Ave, Ste 257, Pembroke Pines, Florida 33028, United States. Buro ARKA Inc. is the contracting party and the party responsible for issuing the receipt for every plan or add-on purchased on this site. Purchasers must be eighteen (18) years of age or older. A purchase on behalf of a minor must be made by their mother, father or legal guardian; a purchase on behalf of another adult must be made by the physician or therapist assigned to that person, who declares that they have that person's consent. Three plans are offered — Initial assessment, 3-month program and 6-month program — and two add-on services: ISE Scanner, which covers the voice recording and scan, the analysis of the data and the issuing of the audio protocol, and ISE Appointment, which covers one online professional consultation. The purchase process consists of choosing the plan or add-on, accepting the consent for the processing of health data, completing the contact details and choosing the payment method. The purchase is complete when ISE Salud confirms that the payment has cleared, at which point the user receives an email confirmation with the reference number of their transaction.
5Service schedule
This clause defines when each service is considered to have been effectively delivered and consumed, for the purposes of the time limits and refunds set out in these terms. (a) Start: the service is considered active from the first voice recording entered into the system for analysis by the ISE Salud professional team; once that recording has been made and uploaded, the corresponding scan is considered delivered and consumed. (b) Report: the preliminary report is the one prepared by the ISE Salud professional team on the basis of the examination and the analysis of the data extracted from the voice scan and of the additional information supplied by the user — personal health form, laboratory tests, imaging and similar — and is sent to the user within forty-eight (48) hours of receipt of the voice scan; once the report has been issued and sent, that service is considered delivered and consumed. (c) Consultation: the consultation or personal interview is the meeting between the user and the professional, held by a remote communication channel — Zoom, Meet, WhatsApp or another the user can access; once the consultation has been given, or once the appointment has been booked and not cancelled at least twenty-four (24) hours in advance, that service is considered delivered and consumed. The term of the 3- and 6-month programs is counted from receipt of the first voice recording, and not from the payment date.
6Prices, instalments and payment methods
The prices published on this site are final amounts: they include the applicable taxes and payment-system fees, so the user does not face additional charges from ISE Salud over and above the amount shown at the time of purchase. Reference prices are expressed in United States dollars (USD); when payment is taken in another currency, the amount is shown before the transaction is confirmed and is calculated using the exchange rate in force at that moment, which is recorded with the transaction. ISE Salud does not provide financing of its own: if the option to pay in instalments is offered at the time of payment, that financing is provided by the card-issuing bank or by the payment platform involved, is governed by their terms and may carry a total financing cost different from the list price, which that platform discloses before the payment is confirmed. The available payment methods are those shown during checkout and may vary depending on the user's country; for bank transfer payments the service is activated once the funds have cleared and the receipt has been received. Payment details are entered and processed entirely within the payment provider's environment — Mercado Pago or Stripe, depending on the method chosen. ISE Salud does not store the card number or its security code, and does not access them at any time: of each transaction it keeps only the result, the reference returned by the provider and, where the provider reports it, the card brand and the number of instalments. The entire site is served over an encrypted connection (HTTPS) and the payment providers involved operate under the PCI DSS standards of the payments industry. For any method not listed, the user may write to info@isesalud.site.
7Cancellations, rescheduling and refunds
A user who purchases remotely has the right to withdraw from the contract within ten (10) calendar days counted from the conclusion of the contract or from the start of the service, whichever is later, at no cost and without having to give a reason, pursuant to section 34 of Argentine Act No. 24,240 (Consumer Protection) and section 1,110 of the Argentine Civil and Commercial Code. That right may be exercised through the withdrawal button available at isesalud.site/arrepentimiento, pursuant to Resolution 424/2020 of the Argentine Secretariat of Domestic Trade, or by writing to info@isesalud.site. Once withdrawal has been exercised, the full amount of the services not yet delivered is refunded; services already delivered and consumed according to the service schedule are deducted from the refund. Cancellation of the 3- and 6-month programs requested after that ten (10) day period is governed by the same criterion: the full amount of the services not consumed is refunded, both those provided by ISE Salud technology and those of the professionals consulted, and it may be requested through the same channels used to purchase. Consultation appointments may be rescheduled with at least twenty-four (24) hours' notice and allow one (1) rescheduling per appointment; failure to attend without prior notice counts as an appointment delivered. Refunds are issued through the same payment method used for the purchase, within the time frames of the platform involved.
8Governing law and jurisdiction
For users domiciled in the Argentine Republic, Act No. 24,240 (Consumer Protection) and the provisions of the Argentine Civil and Commercial Code on consumer contracts and contracts concluded remotely apply, and the courts of the user's domicile have jurisdiction, pursuant to section 1,109 of the Civil and Commercial Code, with no agreement choosing a different forum being admissible, in accordance with section 2,654 of that same code. For users domiciled outside the Argentine Republic, and in everything not covered by public policy rules of the place of their domicile, these terms are governed by the laws of the State of Delaware, United States of America, the state of incorporation of Buro ARKA Inc. Enquiries, complaints and requests are received at info@isesalud.site.
9Language of these documents
These terms, the privacy policy and the health data consent were drafted in Spanish. The English version is provided as a courtesy translation; in the event of any discrepancy between the two, the Spanish version prevails.